Effective: Effective September 9, 2026. These General Terms and Conditions apply directly to Palov’s, the on the booking page, applies to accommodations booked by phone or email. For reservations made through a platform, the terms and conditions published on that platform also apply.
1. Service Provider and Contact Information
Service Provider: Katalin Sebestyén
Seat: 1125 Budapest, Diós árok 49/D.
Tax number: 52459515-1-43
Accommodation: Palov’s, 5540 Szarvas, Üdülő sétány 66.
NTAK registration number: MA23065246
General and customer service email: info@palovs.hu
Legal, Data Protection, and Regulatory Inquiries: management@palovs.hu
Telephone: +36 30 719 9488
2. The Service
Palov’s provides lodging for up to two guests. Guests under the age of 18 may stay at the property only if accompanied by an adult. Pets are not allowed.
Unregistered outside visitors may stay at the accommodation only with Palov’s prior permission. Accommodating additional persons without permission constitutes a material breach of contract.
3. Reservation and Formation of the Contract
For online reservations, the contract is established upon receipt of Palov’s confirmation and payment of the 20% deposit or the full advance payment selected. The remaining 80% is due no later than upon arrival; guests may pay it earlier if they wish.
When making a reservation by phone or email, a Palov’s representative may enter the guest’s information into the reservation system. The representative may not accept the General Terms and Conditions, the House Rules, or the Privacy Notice on behalf of the guest. The guest must receive a verifiable copy of the reservation summary and these documents.
When making a reservation, the guest must separately accept the General Terms and Conditions and the House Rules, and must acknowledge the Privacy Notice.
4. Fees and Payment
The booking summary includes the accommodation fee, the selected additional services, the payment schedule, and information regarding the tourist tax. The tourist tax is not included in the accommodation fee; it is payable in addition to the accommodation fee, on site, at the municipal rate in effect at the time.
Payment methods: credit card, bank transfer, OTP SZÉP Card, and cash on site. For credit card payments, you can use the payment service provider’s interface.
There is no security deposit or automatic security hold.
5. Arrival and Departure
Check-in: from 2:00 p.m. Check-out: by 10:00 a.m. Early arrival or late departure is possible only by prior arrangement.
6. Cancellation, Modification, and Failure
6.1. Cancellation
If a cancellation is made by 11:59 p.m. on the 15th calendar day prior to arrival, Palov’s will refund the full amount paid for the direct booking. If a cancellation is made within 14 days prior to arrival, the full accommodation fee, as well as the fees for any additional services ordered as part of the reservation, must be paid.
6.2. Amendments
The reservation date may be changed once, no later than 15 days prior to arrival, subject to availability. The change becomes effective upon confirmation by Palov’s.
6.3. Absence and Early Departure
In the event of a no-show, the full reservation fee is due. If a guest chooses to leave early, the fee for any unused nights is non-refundable.
If Palov’s is unable to fulfill a reservation due to a water main break, flooding, a serious technical malfunction, government action, or any other circumstance that makes use of the property impossible, Palov’s will refund the amount paid for the affected reservation. Palov’s will assist in finding an alternative whenever possible, but assumes no automatic obligation to provide alternative accommodations.
7. Accommodation services for a specific date
In the case of accommodation services provided for a specific date or period, the consumer is not entitled to the general 14-day right of withdrawal without cause under the Government Decree No. 45/2014 (February 26), Section 29(1)(l) based on. This does not affect the cancellation options set forth in these General Terms and Conditions.
8. Use of the Accommodation
Smoking is prohibited inside the property; it is permitted in the garden. House parties, events, bachelor parties, bachelorette parties, and similar gatherings are not allowed. Quiet hours: 10:00 PM–8:00 AM. Detailed rules and regulations can be found at the House rules includes.
Electric cars can be charged using the designated outdoor outlet; charging for normal use is included in the room rate. Photography and video recording for personal use are permitted. Filming for advertising, influencer, campaign, product, or other business purposes is permitted only with prior written authorization.
9. Guest Data, MY GUEST, and VISA
Palov’s uses the VENDÉGEM Accommodation System. Document data may be entered in advance online or upon arrival by an authorized user within the system. The legal basis for the mandatory data transfer required by VIZA is a legal obligation. Palov’s provides tourism and statistical data to the NTAK; Palov’s does not transmit directly identifiable guest data to the NTAK’s statistical system. For details, see the Privacy Notice includes.
10. Liability and Damages
The guest is obligated to compensate for any actual and verifiable damage caused by the guest or by a person admitted by the guest through the guest’s fault. In the event of a lost key, the actual cost of replacing the key or, if justified for security reasons, the actual cost of replacing the lock may be charged. Standard final cleaning is included in the room rate; in the event of significant, extraordinary soiling, only the actual and verifiable additional costs may be charged.
Palov’s liability is governed by the Civil Code and other applicable legal provisions.
11. Complaint Handling and Remedies
We ask guests to report any issues or problems as soon as possible during their stay to the info@palovs.hu or the management@palovs.hu by email or phone so that Palov’s can attempt to resolve the issue. This does not limit your right to file a complaint at a later date in accordance with the law.
Mailing address for written complaints: Katalin Sebestyén, 1125 Budapest, Diós árok 49/D. The company will respond to the complaint in writing, addressing the substance of the matter, within 30 days of receipt. It will retain the record of the complaint and a copy of the response for three years, in accordance with consumer protection regulations.
If the complaint is not resolved, the consumer may contact the conciliation board with jurisdiction over their place of residence or current location; the current official contact information for these boards can be found at Official List of the Hungarian Chamber of Commerce and Industry includes. The address of the Budapest Conciliation Board with jurisdiction over the company’s registered office is: 1016 Budapest, Krisztina krt. 99; bekelteto@bkik.hu; +36 1 488 2131; bekeltet.bkik.hu. The address of the Csongrád-Csanád County Conciliation Board, which has jurisdiction over Békés County and is associated with the Szarvas lodging facility, is: 6721 Szeged, Párizsi krt. 8–12.; bekelteto.testulet@csmkik.hu; +36 62 554 250/118; www.bekeltetes-csongrad.hu. The consumer may also initiate legal proceedings or file a complaint with the consumer protection authority that has the relevant jurisdiction and authority.
12. Marketing Consent
The reservation is not contingent on providing marketing consent. During the reservation process, you may opt in to receive news, seasonal offers, and discounts via email by checking a separate, optional, and unchecked-by-default checkbox. This consent may be revoked at any time.
Newsletter Coupon – Effective September 18, 2026: After confirming their newsletter subscription via email, subscribers will receive their own one-time-use coupon code: 10%. The discount applies exclusively to the room rate; it does not apply to additional services, experience packages, gift certificates, or the tourist tax.
The coupon is linked to the email address used during sign-up; you must enter this same address when making your reservation. Enter the code in the “Coupon Code” field on the booking form before finalizing your reservation. Re-subscribing with the same email address does not entitle you to another discount. Unsubscribing does not invalidate a coupon that has already been issued.
Validity: This offer applies to bookable periods during the early and late seasons, from September through June 15. The reservation must be made, and the entire stay—including the day of departure—must take place no later than June 15, 2027. Closing dates, dates that are already booked, the minimum stay, and other booking rules listed in the calendar remain in effect.
Excluded holiday periods (including their start and end dates): October 23–25, 2026; October 31–November 1; December 24–January 3, 2027; March 13–15, 2027; March 26–29, 2027; May 1–2, 2027; May 15–17, 2027. No part of the stay booked with this coupon may fall within these periods.
The other provisions of the General Terms and Conditions govern the modification and cancellation of reservations, as well as payment.
13. Gift Certificate
Palov’s is unique Gift voucher The website features gift options. The purchase of a gift certificate is subject to a separate agreement and does not, in and of itself, constitute a reservation for a specific date or period.
Before purchasing the voucher, the parties shall agree in writing on the voucher’s amount, validity period, method of redemption, and any exceptions, and shall record these details in the confirmation. The terms and conditions of purchase and redemption are set forth in the individual written confirmation.
When purchasing a gift certificate under a distance contract, the consumer has the right to cancel the contract without giving a reason: within 14 days from the date the contract was concluded, the Government Decree No. 45/2014 (Feb. 26) may be exercised in accordance with its rules. The right of withdrawal is management@palovs.hu It may be communicated by sending a clear statement to the address provided. In the event of a valid cancellation, the refund must be issued within 14 days of receipt of the statement. For subsequent reservations made for a specific date or period, the exception regarding accommodation services set forth in Section 7 applies separately.
14. Partner Experience Packages
The dining and wellness experience packages may include elements from both Palov’s own offerings and those of external partners. When a package is ordered, the minimum information required for fulfillment may be shared with the partner: the guest’s phone number for RókaMackó to coordinate delivery, and the guest’s name for Szent Klára Gyógyfürdő to identify the package.
Palov’s is responsible for fulfilling packages that include both its own services and those of its partners, in accordance with the contract and applicable laws.
15. Brokerage Platforms
For reservations made through Booking.com, Szallas.hu, or Airbnb, the payment, modification, and cancellation terms provided to the guest on the respective platform take precedence. These General Terms and Conditions primarily apply to direct reservations made with Palov’s.
16. Governing Law
These General Terms and Conditions and the reservation are governed by Hungarian law. This document does not limit the consumer’s statutory rights.